Ask About Our Discounts for Maintenance Plans
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Ask About Our Discounts for Maintenance Plans
Signed in as:
filler@godaddy.com
This Service Policy constitutes a legally binding agreement (the “Agreement”) between you and NxGen Eco Cleaning (“NxGen Eco Cleaning,” “we,” “us,” or “our”) that governs your access or use of the applications, websites, content, products, and services (collectively, the “NxGen Eco Clean Platform”) made available by NxGen Eco Clean.
Any persons (whether individual, company, or entity) hereby referred to as a you, user, customer, and/or client, who books a service with NxGen Eco Clean in any way including but not limited to over the website, email, phone call, text message, or in-person is agreeing to the terms set forth by this document.
By entering into this Agreement, you expressly acknowledge that you understand and accept its terms. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MAY NOT USE OR ACCESS THE NxGen Eco Cleaning PLATFORM.
NxGen Eco Cleaning PROVIDES A MARKETPLACE PLATFORM where persons seeking home services (“Service Requesters” or “Requesters”) can be matched with persons, companies, or entities offering home services (“Service Providers” or “Providers”). Requesters and Providers are collectively referred to herein as “Users.” Users can create a User account that enables access to the NxGen Eco Cleaning Platform. For purposes of this Agreement, the services provided by Providers to Requesters that are matched through the Platform shall be referred to collectively as the “Services,” “jobs,” “bookings,” or “Home Services.”
All Users requesting or accepting services from NxGen Eco Cleaning are aware NxGen Eco Cleaning is a platform and not a service provider. The Service Provider is being hired to fulfill a duty outside of the competency of NxGen Eco Cleaning. Service Providers will be responsible for fulfilling services assigned to them based on their selected criteria through the NxGen Eco Cleaning platform. Any decision by a User to offer or accept Services is a decision made in such User’s sole discretion. Each Service provided by a Provider to a Requester shall constitute a separate agreement between such persons and/or entities.
As a Provider of the NxGen Eco Cleaning Platform, you acknowledge and agree that you and NxGen Eco Cleaning are in a direct business relationship, and the relationship between the parties under this Agreement is solely that of independent contracting parties. As a Provider you and NxGen Eco Cleaning expressly agree that (1) this is not an employment agreement and does not create an employment relationship between you and NxGen Eco Cleaning; and (2) no joint venture, franchisor-franchisee, partnership, or agency relationship is intended or created by this Agreement. You have no authority to bind NxGen Eco Cleaning, and you undertake not to hold yourself out as an employee, agent or an authorized representative of NxGen Eco Cleaning.
NxGen Eco Cleaning does not, and shall not be deemed to, direct or control you generally or in your performance under this Agreement specifically, including in connection with your provision of Services, your acts or omissions, or your operation and maintenance of your service supplies. You retain the sole right to determine when, where, and for how long you will utilize the NxGen Eco Cleaning Platform. You retain the option to accept or to decline or ignore a Requester’s request for Services, or to cancel an accepted request for Services via the Platform, subject to NxGen Eco Cleaning’s then-current cancellation policies. With the exception of any signage required by law or permit/license rules or requirements, NxGen Eco Cleaning shall have no right to require you to: (a) display NxGen Eco Clean names, logos or colors on your vehicle(s); or (b) wear a uniform or any other clothing displaying NxGen Eco Cleaning’s names, logos or colors. You acknowledge and agree that you have complete discretion to provide Services or otherwise engage in other business or employment activities. As a Provider, you bear all of your own expenses that are incurred in performing Services. You acknowledge and agree that you are responsible for and will pay all applicable federal, state and local taxes based on your provision of Services and any payments received by you.
Professional house cleaners working with NxGen Eco Cleaning have agreed, in writing, that they or their family and friends will not accept direct employment from any Customer of NxGen Eco Cleaning except for tips given at the time of the service. This agreement is in full force and effect when professional house cleaners are working with NxGen Eco Cleaning and for one year after the termination of their agreement with NxGen Eco Clean. Given this, we respectfully ask that you do not directly solicit or engage the service of any professional house cleaner except through NxGen Eco Cleaning.
If you prefer hiring a current or former employee, a $1,700.00 referral fee will be charged. Once the Customer has paid the referral fee, NxGen Eco Cleaning will no longer be responsible for monitoring and managing the professional house cleaner, including, but not limited to, liability protection, information security, scheduling, government taxes, quality of services, and any other act pertaining to the daily work duties of the Housekeeper.
NxGen Eco Cleaning reserves the right to modify any information referenced in the hyperlinks from this Agreement. Such modifications shall become effective upon posting. If NxGen Eco Cleaning modifies the terms and conditions of this Agreement, such modifications shall be binding on you only upon your acceptance of the modified Agreement. Continued use of the NxGen Eco Cleaning Platform or Services after any such changes shall constitute your consent to such changes.
NxGen Eco Cleaning reserves the right to refuse service to anyone for any reason. These reasons include but are not limited to: not being able to gain entry to a home, no power, no electricity, no air conditioning or heating, frequent cancellations or schedule changes, improper or dishonest booking, project out of scope of the original booking, not listing all the bedrooms, bathrooms or total sq ft (even if we’re not cleaning them), being rude to staff or Providers, poaching or attempting to poach Providers away from NxGen Eco Cleaning (at any price), and/or incorrect or non-functioning billing information.
NxGen Eco Cleaning relies heavily on open communication with our cleaning teams to provide excellent service. That means they may be on their phones taking calls, texting, or photographing while cleaning. These communications are crucial to maintaining high-quality service and something we encourage.
We understand some customers prefer teams to stay off their phones while cleaning. We’ll make every effort to maintain this. However, some calls, texts, and photos may be required to maintain quality.
Once a booking has been processed online, it must be manually confirmed. If NxGen Eco Cleaning can’t confirm an appointment, the appointment may be canceled. At this time, the Requester will receive a cancellation notice. An open time slot on www.zenbooker.com doesn’t guarantee a Provider will be available and/or the job/service will be confirmed.
Any confirmation emails which may have been received are subject to change. Meaning an appointment that was once confirmed can become unconfirmed depending on circumstances. NxGen Eco Cleaning is not bound to perform a service even if the service has been confirmed.
The NxGen Eco Cleaning 100% Happiness Guarantee, hereby referred to as “Guarantee” or “Happiness Guarantee,” is available to Requesters and is the sole liability of NxGen Eco Cleaning to Requesters for the performance of Services. If you are not satisfied with the quality of the initial Service requested and paid for through the NxGen Eco Cleaning Platform, then NxGen Eco Cleaning will send a Provider to correct areas of the original service that were missed/overlooked at no additional charge to the Requester.
Eligibility
Eligibility The Requester is eligible for the Guarantee provided the Requester reports the issue within seventy-two (72) hours of the Service appointment.
For Recurring Services, each Service is treated as a separate occurrence.
Guarantee Conditions & Exclusions; Your Primary Insurance. If you carry insurance that would cover you in the event of a claim, such as a renter’s insurance, homeowner’s insurance, automobile insurance or an umbrella policy (“Personal Insurance”), You agree that your Personal Insurance is primary and the NxGen Eco Cleaning Happiness Guarantee is secondary. The NxGen Eco Cleaning Happiness Guarantee will only compensate for losses to the extent not otherwise covered by Your Personal Insurance.
Coverage Under the NxGen Eco Clean Happiness Guarantee.
A Requester will be covered under the Guarantee for every Service, subject to the exclusions below, provided:
The Guarantee does not cover the following:
Submitting a Claim
Issues can be reported by phone at 208-918-1613 or by email at info@nxgenecocleaning.com. NxGen Eco Cleaning may ask for additional information depending on the nature of the claim. For a claim to be considered “reported,” all requested information such as police reports, photos, security footage, and/or other requested information must be submitted within seventy-two (72) hours or the original contact (claim phone call or email) and considered satisfactory evidence to the claim.
If NxGen Eco Cleaning requires additional information/evidence for a claim to be considered “reported.” All requested information, such as police reports, photos, security footage, and/or other relevant information, must be submitted within seventy-two (72) hours of the original request from NxGen Eco Cleaning. The provided information/evidence must be considered satisfactory to the claim.
NxGen Eco Cleaning will inform the Requester if/when additional information is needed to process a claim within twenty-four (24) business hours.
After a claim has been reported, additional information may be required. NxGen Eco Cleaning requires communication with the Requester if additional information is required. A failure to communicate with NxGen Eco Cleaning and/or the ability to provide needed information or evidence may result in NxGen Eco Clean not being able to process a claim.
As a Requester, you agree to pay the amounts charged for using the NxGen Eco Cleaning Platform and Services (“Charges”). Charges include the cost for Services and other applicable fees, surcharges, and taxes as set forth by NxGen Eco Cleaning’s Booking Page, available at https://widget.zenbooker.com/book/nxgenecocleaning, plus any tips to the Provider you elect to pay.
NxGen Eco Clean reserves the right to determine and modify pricing by posting applicable pricing terms to the NxGen Eco Clean booking page. Pricing may vary based on the type of service requested (e.g., standard cleaning, deep cleaning, etc) as described on NxGen Eco Cleaning’s booking page. You’re responsible for reviewing the applicable booking page. You shall be responsible for all Charges incurred under your User account regardless of your awareness of such Charges or the amounts thereof.
Bill Dates
A hold will be placed on the card NxGen Eco Cleaning has on file for the account the business day before the service. For example, if the service is scheduled for a Monday, the hold will be placed the Friday before. The card will be charged for the final amount after the service has been completed. This will include any tips, extras, or additional fees that may have been added during the service. If a tip or additional fee is added after the card has been charged, the card may be rerun to balance the account.
Flat-Rate Pricing
Flat-rate pricing consists of a standard charge based on the details of a home and requested home service and add-on charges based on additional parameters selected by the Requester.
Hourly-Rate Pricing
Hourly-Rate pricing consists of a standard rate per provider per hour. For example, two providers for 2 hours will be x, and one provider for 2 hours will be 1/2 of x. The actual charge will vary based on the time required for the cleaning. The total hours will be rounded up to the nearest full hour.
Quoted Home Service Fees
NxGen Eco Cleaning may quote you a service fee at the time of your request. The quote is subject to change depending on the overall condition of your home and the confirmation that the Requester provided the correct home details. If during your home service, you change your requested Services or a Provider confirms that the home details as provided by the Requester are incorrect or false, we may cancel the service and/or charge an adjusted home service fee based on the true details of the home and the conditions in the home. NxGen Eco Cleaning does not guarantee that the quoted service price will not change, especially when details or conditions of the home were not represented accurately or fully by the Requester when booking the Service.
NxGen Eco Cleaning reserves the right to charge a cancellation fee of $70 for late cancellations. A cancellation will be considered late if the service is canceled within 48 hours before an appointment. Cancellation fees may be charged for other reasons, including not being able to get into the building for the service or contacting the original person who booked the appointment. In cases where a Provider is sent to perform a service and can’t perform that service at the fault of the Requester, a cancellation fee will always be charged. An example of not being able to perform the service at the fault of the Requester includes but is not limited to not being able to gain entry to perform the service, not having a source of power, or not having a source of water. In select cases, a cancellation fee may be waived as a show of goodwill. This will not invalidate the cancellation fee for other users.
The headings in this document are for reference only and shall not affect the interpretation of any meanings of words, terms, sections, or the construction of this Service Policy.
No failure to exercise, or delay in exercising, any right, remedy, power or privilege arising from this Service Policy shall operate or be construed as a waiver thereof.
Any claim relating to the NxGen Eco Cleaning Platform, website, or services shall be governed by the laws of the State of Idaho without regard to its conflict of law provisions.
NxGen Eco Cleaning
Meridian, Idaho, United States
Copyright © 2023 NxGen Eco Cleaning - All Rights Reserved.
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